Welcome to the TransFamily Journey
The privilege of a lifetime is to become who you truly are. —Carl Jung

It is estimated that there are nearly 1.5 million people in the U.S. who identify themselves as transgender. However, this is a moment in time when trans visibility and awareness is just beginning. In the U.S. and other places in the world, we are only starting the journey down the path to trans equality.

In every aspect of life—be it at home, in the workplace, school, or in the community—family and friends of transgender people also experience the complexities of gender identity, expression, and transition. Issues such as nondiscrimination policies, name and gender changes on legal documents, access to appropriate facilities, and securing healthcare/insurance coverage are but a few of the challenges that transgender individuals and their families face. When someone transitions, the impact of that decision ripples to the people closest to them and beyond. Everyone deserves support and access to appropriate information, facilities, and services.

Navigating these uncharted waters can be stressful and confusing, but you are not alone. I am here to guide you to a place of peace and serenity, no matter where you are along the journey.

Executive Director,
TransFamily Support Services

About US

Critical information for the journey
Mission Statement
Connecting transgender youth and their families to a strong and educated support system will do more than improve our community—it will save lives.

TransFamily Support Services helps youth and their families make the gender transitioning process the most positive experience possible.

TFSS provides services such as family coaching, assistance with healthcare and insurance issues, navigating the legal system, and advocating for resources and support at schools.

At a systemic level, TFSS raises awareness and advocates for transgender acceptance in the social, medical, educational, media and legal communities.

  • Bullied

    Percentage of transgender youth that report feeling unsafe at school

  • Without Medical Care

    Percentage of transgender individuals unable to obtain medical care

  • Physical Assaults

    Percentage of students who have been physically abused because of their transgender expression

  • Suicide Attempts

    Percentage of transgender youth that attempt to end their life

What We Do

Navigation for the Journey
Family Coaching

Transitioning is a family journey. No one does it alone.  We can help you understand what to expect and guide you through challenges.

Family Support

Grief, loneliness, and fear are normal feelings along this journey. We can help you process and release the negative feelings to open space for positive experiences.

Education System Guidance

Navigating educational and social environments at school plays a huge role in reaching goals. We can show you how to gain access to appropriate services and facilities in these arenas.

Legal System Guidance

Legally changing names and changing gender on other legal documents requires work and diligence. We can show you the quickest, most effective routes for getting it done.

Medical System Guidance

Endocrinologists, psychiatrists, psychologists, pediatricians, and other medical professionals play significant roles in treatment. We can show you how to get your transgender family member’s needs met.


Meet the people behind TransFamily Support Services
Cheri Wood
Cheri Wood
Cheri graduated with a B.A. from UCLA and a J.D. from Loyola Law School, where she taught as an Adjunct Professor of Law for one year. She practiced family law and was engaged as pro bono counsel for a variety of causes. Cheri left her legal career to eventually become a mediator and coach with a special focus on helping families create and enjoy child-centered parenting plans. Her deep love is service work. Cheri has been a long-time ally and advocate in the LGBTQ community.
Veronica Zerrer
Veronica Zerrer
Vice President
Veronica is a retired United States Army Major. She transitioned in 1998 in Kansas. Splitting her professional life between the Army and a civilian government and nonprofit career, she has held a number of military, governmental, and charitable positions. During her military career she worked as a Company Commander, Staff Officer for Plans and Operations, and Public Affairs Officer. Her experience within government was gained while working with the Kansas Department of Transportation where she worked with community nonprofit agencies, and state and local law enforcement entities to promote traffic safety initiatives ranging from enforcement to public education. Her nonprofit experience is centered in management and fundraising. Veronica has been the Executive Director of a home maintenance program serving seniors and the disabled, Executive Director of a homeless shelter, and the Tribal Grant Writer for the Prairie Band Potawatomi Nation in Kansas. In 2001, she relocated to California when she accepted the position as Director of Development for the Orange County LGBT Community Center. She has held numerous board positions with other community nonprofits such as the Los Angeles Chapter of the ACLU, the Elections Committee for the County of Orange (ECCO), and currently serves as the Board President for The Neutral Corner Inc., a local transgender nonprofit organization.
Kelley Keatly
Kelley Keatly
Kelley Keatly is a supporter of youth as a mother and a teacher. She believes that all children, especially transgender youth, need adult voices to protect and encourage them. Kelley is committed to helping TFSS succeed in giving families hope and help.
Connor Maddocks
Connor Maddocks
In addition to Connor’s work with TransFamily Support Services, he is also the Coordinator of Project Trans with the LGBT Center of San Diego. He graciously volunteers his time with other organizations such as San Diego Pride, Transgender Day of Remembrance, and Transgender Day of Empowerment. Connor spends much of his time training the San Diego community at-large in trans inclusiveness.
Michael Luongo
Michael Luongo
Michael Luongo opened a private-training studio, The Body Refinery, in Encinitas in April 2001. He is also the inventor, founder, and owner of Luongo Footwear. Michael originally hails from New Jersey and now lives in Hillcrest. He earned a bacherlor’s degree in psychology, worked in alcohol and drug rehabilitation, and then became a personal fitness trainer before opening his own business. Michael is an active member of the LGBTQ community in San Diego and an avid supporter of transgender youth. He attended TransFamily Support Service’s December 2015 fundraising event with a large group of his friends, helping to raise funds and awareness. Michael stays focused on his spiritual work and spends much of his volunteer time mentoring new students beginning their spiritual journey or fundraising for the many causes he is involved with. If you can’t find Michael at BodyRefinery, a Luongo Footwear event, or supporting TransFamily Support Services, then you can bet he’s in his new pool swimming with his dog, Milo.
Arin McNeese
Arin McNeese
Arin McNeese has vast experience in a community health outreach, specific to the HIV population, homeless, and transgender community. He holds BS and MS in Quality Systems Management. Arin spent over two decades managing and operating specialty pharmacy services, including ensuring indigent and low-income patients with chronic diseases receive their life-saving medications. Arin volunteered for the Minnesota Transgender Health Coalition from 2005-12.


Shared Experiences


Meet Sam. He’s a lot like many boys his age, with one big difference: He was born a girl. Follow Sam as he undergoes surgery and begins a new life. Years of anguish lead up to surgery to resolve Sam's conflict between body and gender identity.


Our Latest News
Donate to TransFamily Support Services